Refund Policy
Last updated 2026-10-01 · This is a working draft prepared with AI assistance and has not been reviewed by a licensed attorney.
The Short Version
Beats and plugins are digital files delivered instantly, so purchases are generally final once the file has been downloaded. If something went wrong with your order, though, it will be made right.
When You Can Get a Refund
You're entitled to a full refund if: (a) you were charged twice or charged in error; (b) the file you received is materially defective (corrupted, silent, wrong file) or doesn't match its listing (for example, a different beat, BPM, or key than shown) and a working replacement can't be provided; or (c) a Full Buyout conflict occurred, as described in the Licensing Terms -- the later, conflicting purchase is refunded in full.
If you haven't downloaded the file yet and contact us within 14 days of purchase, you can cancel for a full refund for any reason.
When Refunds Aren't Available
Once a file has been downloaded, a purchase can't be refunded because you changed your mind, didn't end up using the beat, or bought the wrong license tier -- a digital file can't be "returned." This doesn't affect any right you have under the mandatory consumer law of your home country that can't be waived.
EEA/UK customers: at checkout you ask for the file to be delivered immediately and acknowledge that this ends your 14-day right of withdrawal once the download starts.
How to Request a Refund
Email wheresejofficial@gmail.com within 30 days of purchase with the email address you used at checkout, the beat or plugin name, and (if you have it) your Gumroad receipt or order number, plus a short description of the problem.
You'll get a response within 3-5 business days. Approved refunds are issued through Gumroad to your original payment method; your bank typically takes 5-10 business days to show it.
What a Refund Does to Your License
A refunded purchase cancels the license (or, for a Full Buyout, the copyright assignment) granted by that purchase. You must stop using the beat and delete your copies, and a refunded Full Buyout beat may be relisted for sale.
Contact
Wheresej Studio · Ohio, United States · wheresejofficial@gmail.com